Welcome to Re’equil support

How can we help you today?

Track your order

Thank you for choosing Re’equil.To track the status of your order, click the link below. For any questions, contact our customer support.

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Raise Support Ticket

Facing issues related to your order, delivery, payment, product or replacement, click below to raise a support ticket. Our team will get back to you within 24 business hours.

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Raise a ticket
Please share following details and we will get back to you within 24 business hours.
FAQs
Select the help topics below to get the resolution.
Delivery
Payment
Rewards
Coupon Codes
Order Tracking
Replacement
How many days does it take for delivery?

We have multiple warehouses across the country that are strategically located to ensure the fastest possible delivery. Our delivery time ranges from same-day delivery to less than 3 days.

Will the delivery be tried again if I'm not able to collect my order the first time?

Yes, the delivery will be attempted again by the delivery partner.

The delivery of my order is delayed. What should I do?

Please reach out to us on our customer care phone number or via our WhatsApp chat and we will assist you.

Can I take the shipment after opening and checking the contents inside?

No, such an option is not available. However, if you face any issues with the contents of your order, please reach out to us and we will resolve it as per our replacement policy.

What are the payment options available?

We offer cash on delivery and online payment methods. Within online payment methods, we offer cards, netbanking, UPI and wallets.

My payment has been deducted but my order is not confirmed. What should I do?

In such a scenario, our system automatically refunds unconfirmed orders back to the original payment source. If you do not get this refund in 7 working days, please reach out to us.

How can I know which rewards are available?

Please click on the rewards link in the menu section. It shows all the details of the rewards program.

Can two coupon codes be applied at the same time?

No, only one coupon code can be applied at once.

How to track my order?

Click here to track the order

What to do if my order is damaged?

Though we ensure that all our orders are packed in a transit-safe manner, in rare instances, there can be in-transit damage. In such a case, please reach out to the customer support team via live chat, phone support or simply fill in the form on our contact us page mentioning your concern and we will issue a quick replacement of your order.