FAQs

Placing your order on our website is very easy. First, add to the cart the product(s) you want to order. For product selection, you navigate to our menu or take a quick quiz for product recommendations as per your skin or hair type or particular concern. Next, fill in your address information. Finally, select your preferred payment method and your order will be placed. For any assistance, please feel free to contact our customer support team via live chat, phone support or simply fill in the form on our contact us page.

If any case, you wish to cancel your order, please raise a request via live chat, phone support or by filling the form on the contact us page of our website. Your order would be cancelled only if it has not been shipped. Refunds for accepted cancellations are credited back to your original payment method in 7-10 business days.

We have multiple warehouses across the country that are strategically located to ensure the fastest possible delivery. Our delivery time ranges from same-day delivery to less than 3 days.

We do not offer returns. However, we offer replacements in certain circumstances. Please go through our replacement policy to know more.

Though we ensure that all our orders are packed in a transit-safe manner, in rare instances, there can be in-transit damage. In such a case, please reach out to the customer support team via live chat, phone support or simply fill in the form on our contact us page mentioning your concern and we will issue a quick replacement of your order.

Click here to track the order.