When you buy from our website, you are assured of great shopping experience. We ensure all necessary care is taken when we ship your products to you. However, if due to an unforeseen event, you are not happy with what you have received, we offer you complete peace of mind with safe and easy returns or replacements.
All returns or replacements are subject to following terms and conditions:
1. You have received a product different from what you ordered: We apologies for the inconvenience caused. Kindly email/ WhatsApp us picture of the product received along with your order number. After verification, we will arrange a quick pick up and send you the replacement completely free of cost.
2. You have received your order in a damaged condition: We take utmost care while preparing your shipment to make sure it reaches you in the best shape despite multiple handling while in-transit. However, unfortunate shipment damages cannot be ruled out and we apologies for the inconvenience caused. Kindly email / WhatsApp us the picture of the damaged shipment along with the order number. We shall be very quick in sending you a replacement completely free of cost.
3. You have received incomplete order: If you have ordered multiple items in your order, they may arrive as separate shipments. We have partnered with world leading carriers for our shipments to ensure timely delivery. Still, if there is any delay in your order reaching you, please get in touch with us and shall do everything to ensure you get your order at the earliest.
4. You want to cancel your order: All order received before 1300 hours IST are shipped the same day. All other orders are shipped the next business day. Though we would be a little sad, if for any reason you would want to cancel your order, kindly email or call / WhatsApp our customer care during business hours to raise your request. Order cancellation is subject to shipment status. Refund of cancelled prepaid orders will be processed within 7 working days.
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