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Refund & Cancellation

The following general return cancellation/replacement policy is applicable to all items sold on reequil.com:

SHIPMENTS WITHIN INDIA:

  • All items sold on reequil.com have NO RETURN and NO CANCELLATION policy.
  • In general, an item may be eligible for free and quick replacement within the applicable return window if it fulfills one or more of the following conditions:
    • Was delivered in a physically damaged condition leading to pilferage of inner contents (box and packaging excluded)
    • Have missing contents
    • Is different from what was ordered
  • All items must be returned in their original condition, with price tags intact, user manual, original contents and in the original manufacturer’s box/packaging as delivered to you along with a copy of invoice. The pick up shall be arranged by the seller.
  • Applicable return window for replacement under conditions mentioned above is within 2 calendar days of receiving the shipment. For registering replacement request, the buyer must contact our customer care through email at care@reequil.com or call or WhatsApp / call +917340758758 or call +911723962572.

SHIPMENTS OUTSIDE INDIA:

  • All items sold on reequil.com have NO RETURN and NO CANCELLATION policy.
  • In general, an item may be eligible for free and quick replacement within the applicable window if it fulfills one or more of the following conditions:
    • Was delivered in a physically damaged condition leading to pilferage of inner contents (box and packaging excluded)
    • Have missing contents
    • Is different from what was ordered
  • In the above scenario, a free replacement of goods shall be sent to the buyer, at no additional shipping cost, provided the claim has been approved by the seller, the sole discretion of which lies with the seller.
  • Applicable return window for replacement under conditions mentioned above is within 2 calendar days of receiving the shipment. For registering replacement request, the buyer must contact our customer care through email at care@reequil.com or call or WhatsApp / call +917340758758 or call +911723962572.